Community Manager - Antwerp or Brussels

• Manage a proactive. empowering and safe workplace for our colleagues and members through your leadership and values adoption as measured through the colleague survey and review process and member experience feedback channels.
• Cultivate strong relationships with your customers.
• Build partnership/values driven relationships with our third-party service providers to maintain service level agreement (SLA) standards.
• Participate in the growth strategy through sharing of ideas, best practice, and new location openings support.
• Foster a culture of cross training, ongoing development, and teamwork ensuring your team can support/cover one and other as required.
• Ownership of P&L, delivering budgeted profit.
• Conduct private office tours as and when required.
• Deliver budgeted revenue targets for all types of revenue streams such as dedicated desks, club lounge memberships, day passes, meeting rooms, events.
• Manage costs/expenditure in line with budget and drive efficiencies.
• Provide, as defined by reporting schedules accurate weekly, monthly, and quarterly reporting to company team colleagues.
• Attend industry relevant networking events that support member retention and build relationships with your local community
• Work in collaboration with the account receivable (AR/finance) team to deliver accurate billing and debtor management process.
• Look after the evaluation routines applicable to your team including probation reviews and monthly one to one’s
• Deliver, with your team, the company standard of member experience to improve retention and member loyalty/advocacy.
• Plan and communicate rota cover for business as usual and customer events.
• Ensure time in lieu is captured and managed through the established company process.
• Establish a regular routine of contact with your customers, delegating to your team where appropriate to ensure all members receive timely contact to discuss future plans and overall member experience.
• Capture, report/resolve and escalate where appropriate all customer issues/feedback using tools including the duty managers log.
• Oversee delivery of calendar of community events to enhance your community engagement, review and report on performance/uptake in line with SOP.
• Build and maintain relationships with local businesses and organizations to support both your customers and local communities.
• Manage recruitment process for your own location hires and support the process (as required) for other locations.
• Document/deliver ongoing personal development goals for your team using performance management tools.
• Manage values commitment process with your team members tracking and supporting progress via monthly one to ones.
• Be proficient in English, French and Flemish is a bonus
• PLEASE NOTE THAT THIS EMPLOYER DOES NOT OFFER ANY SPONSORSHIP AT THIS STAGE
• The client is looking to fill a role in Brussels and Antwerp , please specify your preference of city you would like to work in

• Seniority Level

• Industry

• Hospitali

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