MissionAs Customer Service Stock Administrator, you are in charge of the processing and delivery of customer orders (internal & external customers) to ensure a near perfect day to day customer experience.Challenges we trust you withHandle day to day customer service
Receptions of orders and the technical requests, follow up and prepare occasionally quotations
Fast and correct order booking: zero-defect customer service as a rule
Accurate quotations on time
All customer requests are answered or dispatched within the shortest response time
Analyze the requests and the feasibility according to the various logistics constraints, stock levels, service level agreements
Follow up delivery status and deliveries on time, continuous monitoring of the performance of our 3PL partner and their forwarders
Ensure the best service to meet the customer expectations/ SLA requirements (Service-Level Agreement)
Be the interface contact with related departments
Efficient communication & relationships with related departments (Purchasing, Planning, Transport, Warehouse, 3PL partners)
Work in close contact with Customer Service Stock Associate team on various topics such as stock management, improvements, projects
Efficient communication and collaboration with CS (Customer Service) Stock Associate team
Analyze issues with impact on customers and implement appropriate solutions
Act as facilitator
Reported problems and implemented solutions are documented
Able to set and adapt priorities when unexpected situations occur in order to minimize the impact on the customers
Efficient work is done, even under pressure
Participate to KPI definition, respect and communicate them
Activities reported to your manager/business lines leaders (formal through KPI + informal) on regular basis and with the required level of details and accuracy
The management has the proper reporting to make decisions and follow activities
Manage and update databases
Updated, correct and reliable database; no issues in customer database (Salesforce/ServiceMax) and recommended spare parts list
Prepare import/export regulatories specificities
Management of specific documents related to import/export regulatories (proforma invoice, packing list, brokers requirements)
Communicate & collaborate with the Customs Program Manager
Maintain the relationship with international brokers to support the orders and ensure a smooth & efficient exportation/importation
What we valueYou have:
A strong experience in Customer Service activities
A strong experience in Logistics (stock management, transport)
Excellent communication skills in French and English (spoken and written) for the day-to-day operations
Office tools (Excel, Outlook)
SAP knowledges
And you also are:
A team player and collaborative work is key for you but you are also able to work on your own
Customer oriented
Rigorous with a strong professional awareness
Organized and stress resistant
Cherry on the cakeYou have knowledge of Customs, 3PL Management and Salesforce.Life at IBAAt IBA, we value creativity, innovation, and a commitment to excellence. As a certified B Corporation (B Corp), we uphold the highest standards of social and environmental performance. If you're ready to embark on a journey where your skills and ideas can truly make an impact, apply now to join our dedicated team. Let's shape the future of technology together!Apply today and be part of a mission that matters!
