Our client is looking to expand its support team in Kortrijk with a new IT Support employee. This position requires to travel in France, Belgium and in the Netherlands.As an IT Support within our client's organization, you will have the following responsibilities :
Serve as the primary contact for incoming customer inquiries and requests.
Collaborate with internal teams and external partners to investigate and resolve issues efficiently.
Document requests.
Provide advices and resolve issues, while escalating complex ones when necessary.
Ensure all tickets and knowledge base entries are up to date.
Categorize and prioritize incidents to support timely communication and resolution.
Meet defined Service Level Agreements (SLAs).
Flexible work environmentJoin a stable companyThe ideal IT Support for our client would have the following skills :
You speak French, Dutch and English fluently.
At least 2 to 3 years of experience.
Able to travel in France, Netherlands and Belgium.
