Service Engineer Manager - Radiopharma Solutions
- België
- Vast
- Voltijds
- Job type:
Manufacturing * Location:
BelgiumBrussels, BelgiumPosting date: 28 Jul 2025Reference: 66471Join a team that's transforming lives-one device at a time.Proclinical is seeking a Service Engineering Manager to lead a team responsible for the installation, maintenance, and repair of advanced medical equipment in the nuclear medicine solutions sector. This role emphasizes service excellence, operational efficiency, and team leadership. If you thrive on innovation, leadership, and improving healthcare outcomes, this could be your next career move.Please note that to be considered for this role you must have the right to work in this location or hold an EU passport.Responsibilities:Operational Management:
- Coordinate scheduling for maintenance, installations, upgrades, and emergency responses.
- Forecast workload and manpower needs.
- Manage customer support requests, mission reports, and product knowledge updates.
- Ensure compliance with safety, HR, and radiation protection policies.
- Supervise and support a team of Field Service Engineers (FSEs) in Belgium and abroad.
- Act as the escalation point for urgent technical issues.
- Conduct regular one-on-one meetings and manage team workload and priorities.
- Recruit, onboard, and mentor new team members.
- Oversee test activities and team assignments.
- Provide technical guidance and mentorship to junior engineers.
- Lead performance reviews and track key performance indicators (KPIs).
- Validate timesheets and coordinate with HR.
- Monitor team budgets and ensure compliance with internal processes.
- Enhance scheduling tools and optimize team workload distribution.
- Streamline operational processes and recruitment workflows.
- A degree in Electromechanical Engineering or equivalent experience.
- Proven experience in people management, ideally in a technical or engineering environment.
- Proficiency in Microsoft Office Suite, particularly Excel.
- Fluency in English (written and spoken); knowledge of French is a plus.
- Strong leadership and organizational skills.
- Excellent interpersonal communication and active listening abilities.
- A results-driven mindset with strong problem-solving capabilities.
- Passion for mentoring and developing technical talent.
- Customer-oriented approach and adaptability to new tools and methodologies.