Job Category: FinanceJob Description:Division: Group Spend Effectiveness (GSE)Reporting to the Euroclear Group CFO, GSE plays a critical role in delivering standardized central services across all Euroclear Group divisions, with the goal of enhancing clarity, control and support for execution of Euroclear strategy. It acts as a trusted partner, continuously aligning with internal needs while integrating external best practices and industry standardsTribe: Sourcing, Procurement & Vendor Management Tribe (SPVM)SPVM contributes to Euroclear group strategic objectives & transformation through
acting as business consulting advisors in Sourcing, Procurement, Vendor and IT Asset Management domains.
ensuring effective governance, performance, risk management and value delivery of third-party suppliers.
promoting a responsible, sustainable and compliant supply chain
operating as an Agile Tribe
Squad: OutsourcingThe Outsourcing Squad, part of SPVM Tribe, is responsible for:Sourcing & Procurement activities:- defining category sourcing plans and outsourcing strategy- collecting & planning demand, and executing new outsourcing initiatives (RFx)- negotiating new outsourcing contractsVendor Management activities:- managing outsourcing contracts lifecycle- managing strategic relationships with outsourcing vendors, using a strong governance model- monitoring vendor's performance and contribution to Euroclear strategy- managing third-party risks and compliance with regulatory requirementsIt is a multi-cultural squad, with diversified background spanning across IT delivery, infrastructure & security, sourcing, purchasing and vendor management.Your RoleThe SPVM Outsourcing Squad is looking for a Senior Vendor Relationship and Performance Manager. Your primary focus will be to ensure effective relationship, performance, contracts and risk management of a strategic supplier. You will also act as a contributor to sourcing strategy and initiatives, bringing insights and helping to shape contract structure & KPIs for new initiatives.you will:
manage relationship, contracts and performance of strategic outsourcing partner(s)
ensure services delivered by the outsourcing partner(s) are fit-for-purpose, high- quality, cost effective ('value for money'), and low risk
build reporting (scorecards, KPIs, audit readiness...) and manage steering committees with senior external and internal stakeholders
maintain partners' operating models compliant to required regulatory evolutions
support Sourcing team during RFx by sharing operational insights, recommending governance and key performance indicators, supporting transition and onboarding planning (where your supplier is involved)
Contribute to continuous improvement of vendors management practices in a highly regulated and evolving domain
Qualifications:You have
8+ years of experience in IT services Outsourcing, Vendor Management, Procurement or IT Service Management, in a cross-cultural environment
proven track record in managing vendors' contracts and performance (SLA/KPIs)
relevant experience with Agile operating models and Agile KPIs frameworks
deep understanding of governance frameworks and third-party risk controls
experience contributing to sourcing or RFP processes, particularly from an operational readiness angle
solid track record in negotiations around outsourcing services
strong stakeholder management & communication skills
ability to interact with C-level
problem solving skills and make-things-happen mindset
collaborative spirit & positive mindset
analytical and critical thinking skills to analyse complex problems, come up with practical solutions and implement projects
a flexible attitude and ability to manage changes, in a transforming & demanding environment
ability to act autonomously, in a self-organised & timely manner, reassessing priorities when required
a consulting mindset, to act as a trusted advisor
excellent communication and presentation skills in English
Good to have:
knowledge of post-trade market infrastructures (e.g., CSD)
technical skills that allow to continuously improve our processes is a plus (eg: Excel expertise, PowerBI…)
