Oversee the organization's core operational functions, including IT, Underwriting & Policy Management, and claims management, ensuring they are aligned with the company's strategic objectives.
Provide leadership and direction to the IT Management team, UPM Manager, and Claims Management team, fostering collaboration and accountability across these areas.
Drive operational efficiency by streamlining processes, reducing bottlenecks, and implementing best practices.
Strategic Alignment:
Participate to the set-up of the company's strategy in close collaboration with the Board of Directors and other stakeholders
Collaborate with the Executive Committee to translate the organization's strategic vision into actionable operational plans.
Ensure that operational priorities support the company's goals for growth, customer satisfaction, and financial performance.
IT Oversight:
Work closely with the IT management team to ensure that the organization's technology infrastructure supports business needs and drives innovation.
Oversee the implementation of IT projects, ensuring they are delivered on time, within budget, and aligned with organizational goals.
Promote the adoption of digital tools and technologies to enhance operational efficiency and customer experience.
Underwriting & Policy Management (UPM):
Lead the UPM Manager in optimizing underwriting processes to improve efficiency, accuracy, and alignment with business objectives.
Ensure that underwriting processes are customer-centric and support the organization's revenue and risk management goals.
Collaborate with other departments to address dependencies and improve cross-functional workflows.
Claims Management:
Oversee the Claims management team to ensure that claims processes are efficient, customer-focused, and aligned with organizational priorities.
Drive strategic improvements in claims management, leveraging data and insights to enhance decision-making and service delivery.
Ensure that claims operations contribute to customer satisfaction, retention, and overall brand reputation.
Cross-Functional Collaboration:
Act as a bridge between operational functions and other departments, such as Sales, HR, BTT, Finance, and ICI, to ensure alignment and collaboration.
Work closely with the CEO to address cross-departmental challenges and dependencies, fostering a unified approach to achieving organizational goals.
Performance Management:
Establish and monitor KPIs for IT, UPM, and claims management, ensuring accountability and continuous improvement.
Regularly evaluate the performance of operational teams, providing feedback and support to drive excellence.
Use data and insights to identify opportunities for improvement and innovation across operational functions.
Customer-Centric Operations:
Ensure that operational processes are designed to deliver exceptional customer and broker experiences.
Collaborate with Sales and other departments to align operational functions with customer-centric strategies.
Leverage feedback from customers, brokers, and internal teams to continuously improve operational processes.
Change Management:
Lead operational change initiatives, ensuring smooth transitions and alignment with strategic objectives.
Foster a culture of adaptability and innovation within operational teams, encouraging continuous improvement and learning.
Risk and Compliance:
Ensure that operational processes comply with regulatory requirements and organizational policies.
Collaborate with the CRO to identify and mitigate operational risks, ensuring the organization's long-term sustainability.
Chief Operating Officer (COO)Leading European provider of non-life insurance services
Master's degree in Business Administration, Operations Management, or a related field.
Minimum of 10 years of leadership experience in operations, with a strong track record of driving efficiency and scalability.
Experience overseeing IT, claims management, or underwriting/policy management processes is highly desirable.
Proven ability to lead cross-functional teams and manage complex projects.
Strong analytical and problem-solving skills, with a focus on data-driven decision-making.
Excellent interpersonal and communication skills, with the ability to influence and collaborate at all levels of the organization.
Expertise in process optimization, project management, and operational strategy.
Our client is a leading European provider of non life insurance services dedicated to individuals and businesses across the world.
Reporting directly to the CEO, the COO plays a critical role in driving efficiency, scalability, and operational excellence across IT, underwriting process management (UPM), and claims management.
