Where do you end up?As an IT Operations manager at Cipal Schaubroeck, you will be part of a dynamic team dedicated to deliver digital solutions to Flemish government institutions. With more than 30 years of experience, we are the strategic partner of choice for local administrations, thanks to the combination of domain expertise and in-depth knowledge of government processes. Within Cipal Schaubroeck, there is an open, informal culture where innovation and collaboration are key. Together, we work towards an efficient and customer-oriented future.You play a crucial role in ensuring that the operational IT processes run smoothly and efficiently. You are responsible for maintaining the IT infrastructure, leading a team of IT professionals, and ensuring that technological services are delivered timely and effectively. As an IT Operations Manager, you coordinate all tasks to support and optimize IT operations, guaranteeing minimal downtime and high service quality. You are hands-on when needed, capable of handling operational incidents, and you know how to speak the same language as your technical teams. By focusing on both the technical and management aspects of IT, your role is essential in maintaining the backbone of our company's technological capabilities.How can you convince us?We are looking for a seasoned and communicative IT Operations Manager with strong people leadership and a deep understanding of infrastructure. You combine strategic insight with operational know-how, and you’re comfortable dealing with both high-level planning and daily follow-up.ResponsibilitiesInfrastructure Management: Overseeing the design, implementation, and maintenance of the IT infrastructure, including servers, networks, and data center operations to ensure efficient operation.Team Leadership: Managing a team of IT professionals, providing guidance, training, and performance evaluations to foster a productive working environment.System Monitoring: Ensuring that systems are continuously monitored to quickly detect and resolve issues, minimizing downtime and maintaining operational continuity.Vendor Management: Collaborating with external vendors to procure, implement, and support various IT solutions and services.Budget Management: Developing and managing the IT budget, ensuring that resources are effectively allocated and cost efficiency is maximized.Policy Development: Drafting and enforcing IT policies and procedures to ensure compliance with industry standards and legal requirements.Disaster Recovery Planning: Developing and regularly updating disaster recovery plans to ensure the integrity and availability of data in the event of IT failures or disasters.Incident Management: Leading incident response efforts to quickly identify, rectify, and learn from IT-related incidents.Service Level Agreement (SLA) Management: Ensuring that IT services meet or exceed the agreed SLA standards, which guarantees high customer satisfaction and operational performance.Continuous Improvement: Identifying areas for improvement within IT operations and implementing strategies to enhance efficiency and effectiveness.What specifically are we looking for?Education and experience:A bachelor’s or master’s degree in IT or equivalent through experienceProven track record in managing infrastructure teams (minimum 5 years relevant experience)Strong operational knowledge of networks, system administration, internal IT, datacenter environmentsAffinity with application landscapes is a mustLeadership skills:Experience managing 30+ peopleCapable of coaching and developing teamsClear communicator who brings structure, motivates, and connects teamsProject and process management:Experience with project follow-up and incident handlingAbility to translate strategic objectives into team-level executionFamiliar with IT service delivery, though this is not a service delivery manager roleTechnical understanding:Operationally strong and able to engage on topics like virtual machines, networking, security, etc.Able to spar with engineers and architectsProblem Solving:Strong analytical skills to quickly identify problems, determine causes, and implement effective solutions.Knowledge of ITIL Processes:Familiarity with ITIL (Information Technology Infrastructure Library) best practices for IT service management.Risk Management:Competence in identifying potential risks and developing mitigation strategies to prevent disruptions.Customer Focus:Commitment to providing high-quality IT services and support to internal customers.Why work at Cipal Schaubroeck?Are you looking for a nice working environment where team spirit is key? Then Cipal Schaubroeck is the ideal place for you!We offer an open, informal culture where your professional development comes first.Attractive remuneration package: Includes comprehensive insurance package, meal vouchers, home working allowance and more.Work-Life Balance: We provide a healthy work-life balance, with flexible working hours and hybrid working as standard.Training Opportunities: Thanks to our in-house IT Academy, you can continuously develop.Do you want to be part of a innovating player in the digitalization of the Public Sector?Then apply now and discover the many opportunities at Cipal Schaubroeck!
