Global logistics coordinator

• Manage ordering process and coordinate transport activities related to the commercial products including transport planning, shipping documentation and customs declaration.
• Act as a unique point of contact for a high-quality customer experience for the company Markets and ultimately the patients
• Build a strong relationship with local Supply Chain managers,
• Be active and manage Markets queries by taking ownership/responsibility and liaising with the different internal departments, if necessary,
• Be proactive in identifying their needs and potential problems to continuously improve collaboration and provide the best possible service.
• Collaborate with applicable stakeholders internally and externally: planning, commercial, finance, QA, master data, transport carriers, warehouse operators…

• Follow up on low cover items and proactively co-ordinate with Planning to ensure timely delivery of products,
• Act as intermediary between the company Markets and supplying sites,
• Monitor daily open stock transfer orders for the company Markets
• Analyze latest market/country information to understand mid and long-term supply requirements,
• Create deliveries (upon shipping schedule in place) and daily follow-up on shipments,
• Organization of transports and preparation of necessary documentation related to shipments, organized in accordance with the specific instructions of each customer, packaging site and inter-company customer including hazardous goods requirements when applicable.
• Choose optimal mode of transport based on customer's request and list of validated vendors,
• Control transportation costs against agreed rate cards and spot quotations when required,
• Co-operation with external/internal WHs for the control and monitoring of receiving, storage and order preparation operations, including the management of Idocs related to these activities.
• Provide local Supply Chain managers with regular updates on their coming replenishments,
• Address complaints to appropriate departments in charge and follow up if necessary,
• Handle returns from the company Markets to supplying sites,
• Execute contractual reconciliations or price transfers,
• Issue Credit/Debit Notes where applicable,
• Maintain client working instructions in Global Customer Service database & commercial client files in SAP for the company Markets,
• Contribute in launch preparation for individual portfolios,
• Participation in operational meetings within GL
• Calculation and monitoring of KPIs followed during Tier meetings
• Maintain proper and accurate Pre-Shipment and Post-shipment Administration
• Management and follow-up of each customer's specific logistic instructions via customer file
• Knowledge of relevant SOPs and supporting systems (eg. ColdStream, Trackwise, Qlik)
• Lead the governance and monitoring of KPI's across various aspects of our supply chain. This includes overseeing the performance of: Internal Warehouses,3PL Warehouses, Carriers.
• Own and drive quality event, investigation, CAPA in our QMS.
• Be part of various continuous improvement project.

• 2 years' experience in Supply
• Pharma experience is not mandatory, but familiarity with temperature-controlled logistics (e.g., food industry) is a plus.
• Fluency in French & English
• Strong sense of responsibility and autonomy.
• Experience with SAP is a big asset.
• Comfortable with logistics coordination and stakeholder communication.
• Familiarity with GDP/GMP standards.
• Prior use of tools like ColdStream, Trackwise, or Qlik.
• Experience with KPI monitoring and continuous improvement projects.

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