Key Responsibilities:Manage incoming customer inquiries related to air freight shipmentsCoordinate bookings, documentation, and follow-up with airlines and cargo handlersEnsure timely and accurate communication with clients regarding shipment status, delays, or issuesLiaise with internal departments (operations, sales, customs) to ensure seamless serviceHandle complaints or service disruptions with professionalism and efficiencyMaintain and update shipment records in internal systemsSupport billing and invoicing processes related to cargo movementsChallenging Customer Service position in the freight sectorStable company with a long term visionYour Profile:Proven experience in air freight, cargo and more specifically in a customer service roleStrong customer service mindset with excellent communication skillsFluent in French and English; basic Dutch is a plusFamiliarity with cargo systems and documentation (AWB, customs clearance, etc.)Ability to work under pressure and manage multiple prioritiesProactive, organized, and solution-orientedComfortable working in a fast-paced, international environmentOur client is a leading international logistics service provider with operations across Europe. With decades of experience in the industry, the company specializes in transportation, warehousing, and supply chain solutions for a wide range of sectors, including automotive, aerospace, healthcare, and high-tech.Our client offers :A stable and growing company with a strong presence in the logistics sectorA collaborative and multicultural teamOpportunities for professional development and trainingCompetitive salary package with benefitsConvenient location in Liège or Brucargo, easily accessible by car or public transport
