Assistant Manager - Antwerp
COREcruitment
- Antwerpen
- € 3.000 per maand
- Vast
- Voltijds
- Create a proactive. empowering and safe workplace for our colleagues and member through your contribution to our team and values adoption
- Achieve, with your team, the location’s balance score card objectives.
- Provide support and cover as required within your location for periods of leave/absence from community and reception (where applicable)
- Build partnership/values driven relationships with our third-party service providers to maintain service level agreement (SLA) standards.
- Participate in the growth strategy through sharing of leads, ideas and best practice and new location openings support
- Support the achievement of the locations occupancy and average desk rate targets (balance score card) through pipeline management and sales activities.
- Provide, as defined by reporting schedules accurate weekly, monthly and quarterly reporting to company team colleagues.
- Work in collaboration with the account receivable (AR/finance) team to deliver accurate billing and debtor management process.
- Deliver finance tasks in line with current procedures
- Manage costs and expenses in line with process and budget
- Provide (to your general manager) constructive, candid feedback on colleagues areas successes and challenges to support your general managers development of the location team.
- Support your general manager in the supervision of the team in line with the staff handbook and associated policies.
- Assist with recruitment, on boarding and ongoing training of your wider location/company team members.
- Help plan and deliver cover for all colleagues in your location to ensure colleagues holidays, leave of absence and breaks are planned for, using agreed company leave approval process.
- Undertake assigned training (both mandatory and development based) as prescribed via learning management.
- Take part in the creation and delivery of the locations community events programming including the planning and operations of events
- Take part, as agreed with your general manager in regular routine of contact with your members. Capture all feedback shared using the established channels including duty management log.
- Manage action planning of member survey feedback and other feedback channels
- Capture, report and escalate where appropriate all member issues, ensure progress/action is reported back to the member (using company tools and agreed process)
- Ensure member onboarding and offboarding process is managed across all relevant systems
- Ensure brand standards are adhered to across the location, conduct walk rounds and audits as required.
- Manage relationships with building suppliers/third parties in a professional and collaborative manor, in accordance with the SLA terms (where applicable) using agreed reporting and escalation tools.
- W
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