Assistant Manager - Antwerp

• Create a proactive. empowering and safe workplace for our colleagues and member through your contribution to our team and values adoption
• Achieve, with your team, the location’s balance score card objectives.
• Provide support and cover as required within your location for periods of leave/absence from community and reception (where applicable)
• Build partnership/values driven relationships with our third-party service providers to maintain service level agreement (SLA) standards.
• Participate in the growth strategy through sharing of leads, ideas and best practice and new location openings support

• Support the achievement of the locations occupancy and average desk rate targets (balance score card) through pipeline management and sales activities.
• Provide, as defined by reporting schedules accurate weekly, monthly and quarterly reporting to company team colleagues.
• Work in collaboration with the account receivable (AR/finance) team to deliver accurate billing and debtor management process.
• Deliver finance tasks in line with current procedures
• Manage costs and expenses in line with process and budget

• Provide (to your general manager) constructive, candid feedback on colleagues areas successes and challenges to support your general managers development of the location team.
• Support your general manager in the supervision of the team in line with the staff handbook and associated policies.
• Assist with recruitment, on boarding and ongoing training of your wider location/company team members.
• Help plan and deliver cover for all colleagues in your location to ensure colleagues holidays, leave of absence and breaks are planned for, using agreed company leave approval process.
• Undertake assigned training (both mandatory and development based) as prescribed via learning management.
• Take part in the creation and delivery of the locations community events programming including the planning and operations of events

• Take part, as agreed with your general manager in regular routine of contact with your members. Capture all feedback shared using the established channels including duty management log.
• Manage action planning of member survey feedback and other feedback channels
• Capture, report and escalate where appropriate all member issues, ensure progress/action is reported back to the member (using company tools and agreed process)
• Ensure member onboarding and offboarding process is managed across all relevant systems
• Ensure brand standards are adhered to across the location, conduct walk rounds and audits as required.
• Manage relationships with building suppliers/third parties in a professional and collaborative manor, in accordance with the SLA terms (where applicable) using agreed reporting and escalation tools.
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