About ENTSO-EENTSO-E represents 40 electricity transmission system operators in 36 European countries. The work of the association is coordinated by a Secretariat based in Brussels. To support its ICT activities, ENTSO-E Secretariat is offering an internship in our ICT team.Our offerYou will be offered the opportunity to:
Gain valuable IT experience
Gain hands-on experience within a team of experts in a European context
Build and expand your professional network
Be part of a multicultural and dynamic environment.
A monthly amount up to €700 is foreseen as reimbursement for commuting and living costs.Key objectives the internship will focus on:With the supervision of a manager:
Provide technical support for ENTSO-E internal users.
Resolve 1st Line technical issues over Zendesk ticketing, via live chat, or on-site in a friendly and professional manner
Escalade to Level 2 or Level 3 experts if necessary and make the follow up with the customer
Maintain and develop your own knowledge and skills to assist with first time fault resolution
Identify and escalate repeated issues or service risks into service management teams
Help with IT onboarding and outboarding process when required
Follow asset management process and update inventory when needed.
Requirements:
Be a current full-time student (IT field)
Be available on a full-time basis for a minimum of 6 months, ideally 1 year.
Be eligible to travel and stay in Belgium for the duration of the internship
Set up an internship agreement between the university and ENTSO-E
Provide proof of health insurance coverage by university
Be a fluent communicator in English
PowerPoint knowledge is desirable
Enjoy collaborating in an international environment
Reactive and well organised. We are looking for someone who has a problem-solving approach with ICT diagnostic, and troubleshooting skills
Nice to have, not mandatory:
Basic knowledge of hardware: notebooks, and peripherals
Basic knowledge of Microsoft 365 Cloud solution – Active Directory - Azure and MS Exchange, Windows 10/11 OS as well as iOS and Android
Basic knowledge in PowerShell command and networking (Wi-Fi, LAN)
Application processShould you be interested in developing your hands-on knowledge of ICT in a multicultural environment, please submit your complete application consisting of a motivational letter and curriculum vitae on the ENTSO-E career website.
