Description de l'entrepriseOur mission at Everience is to unleash the potential of digital technology to enable companies to focus on their value chain and increase their productivity and competitiveness.We provide a tailor-made response to the needs of our customers to help them build an efficient working environment, adapted to the needs of users by deploying a wide range of expertise: consulting, desktop engineering, user support, knowledge management, business support, cybersecurity, cloud and infrastructure management, smart office, IT logisticsEverience operates in the Benelux and internationally and has 16 sites in Europe.The quality of our services and the excellence of the technical expertise of our employees is our priority Everience is recruiting...What if you were looking for a stimulating job in a caring and innovative company?👉 Contact us atDescription du posteManagement of Identity & Access Run (Savyint, OKTA, CyberArk, AD, Digital Certificates, MS Framework IAM Applications)Responsible for user support in the use of tools and processes:
Responding to requests submitted via the ServiceNow catalog.
Handling incidents escalated by the Service Desk.
Responsible for the continuous improvement of the team:
Documenting processes and technical actions.
Participating in knowledge transfer initiatives.
Analyzing opportunities for task delegation to the Service Desk, as well as identifying tooling and automation possibilities.
QualificationsA- ITIL support (incidents / request resolution)B- Data manipulation (SQL, PowerBI)C- Process optimization (documentation, modelization, business analysis)Informations complémentairesA- Team workB- Training capabilitiesC- Customer centricAll our positions are open to people with disabilities
