Something Extraordinary Every Day™As our Training Manager, you will play a key role within our Central Learning & Training team and contribute to a pleasant learning experience.This is a multifaceted position involving the evaluation and facilitation of training programs, cost management, development of online learning content, and continuous research into new technologies and methodologies in workplace learning.Your efforts will contribute to enhancing both the quality and effectiveness of our training offerings across the business.This is a temporary role from October till April.About the role
Evaluate training initiatives to identify improvements and align with evolving workplace needs
Facilitate training sessions for Brand employees across all levels
Coordinate with internal or external subject matter experts to deliver training programs
Enhance all retail training initiatives (i.e. sales, service, hospitality)
Manage training program budgets and analyze return on investment
Oversee the training and development of Brand employees
Support the updating and redesign of existing online training content and documentation
Utilize Mystery Shopper results to enhance hospitality standards and guest experience
Contribute to special projects as needed
Role requirements
A bachelor's degree in education or related field
5+ years of hands on delivery/ development within a learning and development department
Strong background in retail training is essential
Must have a proven track record in an established training department
Computer literate and high proficiency in Microsoft Office
Strong problem solving skills
Project/programme management skills
Excellent interpersonal and communication skills
There's no one quite like usThe Bicester Collection are the worlds' leading luxury shopping destinations, and we are committed to creating magical and memorable experiences for our guests. Taking the name of the founding Village, The Bicester Collection distinguishes the 12 Villages in Europe China and US as one collection of destinations for our guests, our brand partners, our travel and tourism partners, our corporate and financial media, and our colleagues.Come and live your story with usThe key to our success is the talent and commitment of our people. We are diverse in background, age, experience and leadership style. We believe that an inclusive workforce makes magic happen. We have huge ambition for what we can achieve together, and we want to have fun!In return for your dedication and hard work, you'll receive a generous salary and along with a competitive benefits package including annual leave, (extra leave on your birthday, if you are getting married or moving) discounts throughout our villages, a very generous employee referral bonus, access to private medical and dental cover, along with many more!
