Technical Support Representative - Duitstalig
Randstad
- Heverlee, Vlaams Brabant
- € 4.000 per maand
- Tijdelijk
- Voltijds
Assist to develop new opportunities and interact with customers primarily to increase sales of an organization's products and/or services. ...Process external and internal customer questions by telephone, virtual meetings and in writing concerning technical queries, quotes, in an efficient and timely manner.
Process and maintain quotes within the ERP/Salesforce operating system.
Assist Customer service team in reviewing customer complaints related to technical matters, addressing customer and escalating if needed.
Assist Marketing department in technical trainings and marketing literature proofreading.
Provide in-depth technical support for professional customers (Planners, Architects, Consultants, Installers, Contractors, Specialized Distributors and Representatives).
Provide Pre-Design and Design deliverables, coordinate the work of other departments if this work was delegated to another executor.
Manage and create quotes for configured and other MTO products.
Provide support for troubleshooting installation issues & start-up assistance by telephone, virtual digital meeting and in writing.You are fluent in German (written and spoken) and have a good knowledge English
toon meerIn this position, you will get to:
Provide technical support for Thermal products via phone, e-mail and Online Chat for Customers, Field Sales and Customer Service.
Assist to develop new opportunities and interact with customers primarily to increase sales of an organization's products and/or services.
Process external and internal customer questions by telephone, virtual meetings and in writing concerning technical queries, quotes, in an efficient and timely manner.
Process and maintain quotes within the ERP/Salesforce operating system.
Assist Customer service team in reviewing customer complaints related to technical matters, addressing customer and escalating if needed.
Assist Marketing department in technical trainings and marketing literature proofreading.
Provide in-depth technical support for professional customers (Planners, Architects, Consultants, Installers, Contractors, Specialized Distributors and Representatives).
Provide Pre-Design and Design deliverables, coordinate the work of other departments if this work was delegated to another executor.
Manage and create quotes for configured and other MTO products. ...Provide support for troubleshooting installation issues & start-up assistance by telephone, virtual digital meeting and in writing.You are fluent in German (written and spoken) and have a good knowledge English
toon meerervaring1-3 jaartaken
- Klachtenbehandeling verzorgen
- Dienst na verkoop verzekeren
- Advies verlenen
- Technisch advies verlenen / helpdesk
- Helpdesk telecom
- Helpdesk B-to-C
Experiende in customer service or supervisory experience in an industrial environment;
Proficiency in Architectural and/or Engineering drawings (process flow, electrical one lines, piping schematics).
Ideally experience working with channels and electrical distribution.
Ideally some SAP experience.
Ideally some Thermodynamics experience
Strong communication/interpersonal skills especially over the phone.
Technical aptitude for product knowledge.
Advanced Computer literacy: Microsoft Office Suite, AutoCAD, Bluebeam, PDF Foxit, CRM (Salesforce)
Ability to multi-task and juggle shifting priorities to satisfy customer requests.
Problem solving under adverse time constraints.
Capable of working with Shared e-mail and phones: Team environment.
Possess a ¿can do¿ attitude and be expected to learn product information quickly.
Team player: have a positive and constructive impact on the team; professional attitude towards different positions working closely with within the operations organization.
Capability to follow standard work processes and help create them when needed.opleiding
- Professionele bachelor
Benefits to support the lives of our employeeswerken bij nvent thermal belgiumNVENT THERMAL BELGIUMwerklocatieRomeinse straat, 14 3001 Heverlee, Vlaams-BrabantWe¿re looking for people who put their innovation to work to advance our success ¿ and their own. Join
an organization that ensures a more secure world through connecting and protecting our customers
with inventive electrical solutions.We¿re looking for people who put their innovation to work to advance our success ¿ and their own. Join
an organization that ensures a more secure world through connecting and protecting our customers
with inventive electrical solutions.sollicitatieprocedure.Benieuwd hoe het sollicitatieproces loopt? Ontdek hier hoe wij je helpen om de job binnen te halen.1 van 5solliciteren is heel eenvoudig.Klik op de 'solliciteer nu'-knop, maak je profiel aan en motiveer waarom jij de beste kandidaat bent voor deze job. Tip: hou je profiel up-to-date, zodat je altijd snel kan solliciteren.2 van 5je ontvangt een bevestigingsmail.Zo weet je dat wij met je sollicitatie aan de slag gaan. Heel concreet bekijken we of jouw profiel beantwoordt aan de eisen van de job.3 van 5je komt in aanmerking!Dan nemen we contact op. We overlopen samen je cv en de verdere stappen van je sollicitatie (gesprek, testing, referenties, rondleiding, ...).4 van 5we bespreken je cv met onze klant.We maken hem duidelijk waarom jij de geknipte kandidaat bent. Zodra hij zijn feedback geeft - dat kan soms enkele dagen duren - brengen we je op de hoogte.5 van 5is het bedrijf enthousiast?…en ben jij dat ook nog altijd? Dan kan je het contract tekenen en is het tijd voor een feestje!contacteer ons.voor al je vragen neem contact op met.I-inge - elkevacatures in je mailbox.Makkelijk gepaste jobs ontvangen in jouw mailbox? Wanneer jij wilt? Dat kan met de Randstad jobagent!e-mailadres*frequentieIk ga akkoord met het gebruik van mijn gegevens voor het versturen van jobagents. verzendenJob alert succesvol aangemaakt.je motivatiesolliciteercontracttypecontracttypejobs per sectorjobs per sectorcontacteer onscontacteer onsmy Randstadmy Randstadvoor werkgeversvoor werkgeversRandstad Belgium nv (BE0402.725.291), Randstad Construct nv (BE0438.801.472), allen gevestigd in Access Building, Keizer Karellaan, 586 bus 8 te 1082 Brussel