CUSTOMER SUPPORT ANALYST - BRUSSELS
Select HR
- Evere, Brussel
- Vast
- Voltijds
- Serve as the primary contact of our customers and partners and respond efficiently to their questions (phone, email, chat) with a “smile” (primarily in Dutch and French).
- Identify and reproduce problems independently and create a ticket for this, in English. Following thru bugs and communicating progress and resolution to the customer.
- Act as the customer advocate - relaying feedback and escalating issues and trends within WHISE.
- Contribute to the continuous improvement of the user experience by collecting customer feedback, placing suggestions in tickets, and discussing these with your manager at regular intervals.
- Ensure customers' satisfaction in all touchpoints.
- Contribute to the quality of documentation and improvement of procedures.
- Hold (at least) a High School degree or equivalent through experience.
- Proven 2-3 year success across incident management and service delivery excellence. Experience in the software and technology sector is a plus.
- Exhibit a passion for exceeding customer expectations and for helping customers solve problems.
- Possess strong multitasking abilities to swiftly follow-up on multiple requests in an efficient way.
- Showcase exceptional team player skills coupled with a sound business acumen.
- Fluent in French , English AND Dutch.
- Keen interest in the real estate industry.
- Adept at multitasking, paying meticulous attention to procedures and details.
- Demonstrate the ability to work autonomously in an efficient and organized manner.
- Possesses excellent analytic and problem-solving skills: taking and keeping ownership until the matter is resolved is essential for you. You can define a problem, analyze data and textual information to make correct decision.
- Collaborative team player with a "doing whatever it takes" and "can-do" attitude.
- Demonstrates curiosity, a willingness to learn, and a keen interest in self-development.
- You are a digital literate:
WHISE is the leader and trend-setter in Belgian proptech based in Brussels! They have created a platform that's tailor-made for real estate agencies. With 2,000+ offices across Belgium and France using daily their solution, their mission is to support & empower clients through their digital transformation!
They are at the forefront of real estate technology, sustainability, and digitalization.Offre
- They offer the opportunity to make a difference in the international expansion of WHISE providing solutions for the real estate sector.
- You'll have a direct and concrete impact on the company and its long-term strategy, with a clear contribution to the growth.
- They offer a unique experience of collaboration with leading real estate companies.
- They offer a challenging job in a dynamic company at the forefront of innovation in emerging technologies.
- They offer personal development opportunities to further build your skills.
- A very complete package besides your monthly salary, that includes a mobility package, home-working allowance, meal vouchers, health care insurance, a cafeteria plan, a yearly bonus based on collective results etc.
- We invest in a healthy and attractive workplace.