Digital Acceleration Program Director
- Brussel
- Vast
- Voltijds
Business Unit: MS - Digital and AI
Location: Stockholm, Brussels, Paris - hybrid work modelThis is Worldline.Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.The OpportunityWorldline is launching an 18-month digital transformation initiative aimed at enabling growth through a disruptive onboarding flow that matches the pace of our competitors, providing a unified digital experience for merchants from the point of intent to buy, throughout onboarding, and continuing throughout the merchant lifecycle. Fourteen agile squads spanning product, engineering, design and risk are delivering new self-service journeys, AI-driven risk tooling and a unified Launchpad portal. We are seeking a strategic, innovative, and results-driven Program Director to lead this transformation effort and ensure a cohesive, high-quality delivery across teams and functions.Day-to-Day ResponsibilitiesProgram & Project Management:
- Oversee program planning, budgeting, resource allocation, and execution throughout the 18-month transformation period.
- External supplier management: Support key discussions around resourcing, on/near/offshore, internal versus external allocations.
- Drive automation (Straight Through Processing) initiatives where possible to meet market standards, improve customer experience, and reduce costs associated with manual processing.
- Secure multi-year CAPEX/OPEX funding; re-forecast quarterly to reflect scope evolution and market dynamics.
- Track benefit KPIs (conversion lift, churn reduction, cost-to-serve, revenue uplift) and proactively course-correct
- Build and maintain strong relationships with internal and external stakeholders, including sales and support teams.
- Chair the Program Steering Committee and represent the program at Executive Committee, Board and regulator meetings
- Ensure that all stakeholders of the Customer and Digital team are aligned and delivering the required parts of the transformation (Digital Experience, Risk Solutions, CRM…).
- Secure the implementation of our target experience which includes the following components:
A competitive web and mobile app to rival offerings from competitors such as Mollie, Viva, and SumUp
Self-service support journeys and a web shop for up-selling and cross-selling payment products, accessories, and value-added services.
- Integrate the merchant Risk and AML requirements
Set up and integrate **Luma** as the risk assessment tool for Customer Due Diligence (CDD) at onboarding and beyond, allowing for risk policy management and evidence gathering through Luma.
Limit manual efforts in tackling operational due diligence backlogs by integrating Luma into existing Worldline systems and third-party registry/screening services.Who Are We Looking For
We look for big thinkers. People who can drive positive change, step up, and show what's next - people with passion, a can-do attitude, and a hunger to learn and grow. In practice, this means:
- Bachelor's degree in Business, Technology, or a related discipline; an MBA or advanced degree is preferred.
- 10+ years of program or project management experience with a successful track record of leading large-scale digital transformation initiatives.
- Proven ability to manage complex projects in fast-paced, agile environments with cross-functional teams.
- Experience with digital platforms, merchant onboarding systems, and tools/products that support SMB operations.
- Strong knowledge of risk management, compliance frameworks, and industry standards in merchant services.
- Excellent leadership, communication, and interpersonal skills.
- Ability to manage external supplier and internal team to reach a goal
- Strong analytical and problem-solving capabilities with a detail-oriented approach
- Willingnes to travel
- Fluent in English
- Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide.
- Work with inspiring colleagues and be empowered to learn, grow and accelerate your career.
- At Worldline our top priority is to engage, encourage and develop you to help you improve your potential. In fact, we have comprehensive training and development programs in place demonstrating our dedication to developing your career.
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