Customer Journey Expert - FCPFull-time, BrusselsFinancial Crime Prevention (FCP) tribe – who we are & where we are going?In the FCP tribe (formerly known as KYC) we aim to set the standards for our prospective and existing clients facing KYC solutions that are paperless, automated, and online. We are frontrunners in the implementation of digital, smart and simple customer centric KYC solutions. Our work environment is inspiring, people and delivery focused. To achieve this, we listen to and lead our people. We relentlessly improve the data driven approaches to KYC and invest in the data proficiency of our team members. We leverage artificial intelligence capabilities, continuously reduce non-value-added process steps and seek to simplify and automate all processes of the KYC journey whilst being compliant at the same time. We are ambitious!Who are we looking for – Operations and Incident Management Specialist?We look for people who take it on and make it happen! We work with people capable of operating in dynamic, fast paced and everchanging environments. We work with people who are focused on delivery and solutions. People for whom the end-to-end management of small and big tasks alike is deeply embedded in their DNA. Process implementation, improvement and automation is at the heart of what we do. We look for individuals motivated and able to help support our organization by performing User Acceptance Testing, coordinate Incident Management and support our operational teams with the efficiency and effectiveness of our Customer Due Diligence (CDD) processes.Skills we are looking for?
Solution orientation: the ability to see solutions, not problems. The ability to stay focused on delivery and to turn existing processes into more resilient and efficient solutions
Stakeholder management: the ability to listen to and assess the concerns of various stakeholders and to propose balanced and workable solutions to problems
Operational implementation experience: the ability to systematically consider the various components impacting the operational readiness of executional teams when implementing solutions/processes
IT Knowledge: words like Application Programming Interface, XFB-connection, Merak platform and Java code language should not scare you. There is no hard requirement to have detailed IT knowledge, but a willingness to learn and develop yourself is key
Project management skills: the ability to effectively structure, prioritize and coordinate the implementation of KYC journeys/solutions (big & small) across internal and external stakeholder groups
Solution orientation: the ability to see solutions, not problems. The ability to stay focused on delivery and to turn existing processes into more resilient and efficient solutions
Communication skills: the ability to clearly communicate and summarize complex situations in simple words
Customer due diligence process knowledge: the understanding of customer due diligence requirements and processes during onboarding, review and offboarding
Potential and desire to grow: desire to grow and take on more responsibility step by step
What you can expect as a CDD Process Functional Analyst
You will work with a diverse group of stakeholders to implement KYC structural solutions for onboarding, event driven reviews, time driven reviews and customer offboarding
You’ll closely collaborate with your CDD Process experts to ensure the implementation of processes that are compliant and in line with the Anti-Money Laundering legislation
You’ll closely collaborate with IT developers remote and on the office floors
You will take ownership for the User Acceptance Testing and deployment into Production environment
You’ll play a big part in proposing smart solutions to implementation challenges and where needed tactical work arounds
You will simplify CDD process and steer for automation ensuring that processes are viable for customers and operations
