IC Network Control Center Junior Manager

• Manage the DHL intercontinental air network and provide contingency plans when required
• Provide entire network with updated information about aircraft schedule by immediate input in systems
• Ensure stations are informed of aircraft routing changes that require attention and action (e.g. ground equipment etc.)
• Balancing the live operation flows / capacity management with the needs of Internal customers & external stakeholders
• Act alongside the INCC senior managers to achieve the most optimal result
• Coordinate information flow between ULD Control, Operations, Hubs & Gateways, all Service Providers
• Monitor and initiate corrective actions to provide data quality on all department systems so accurate reporting source is guaranteed
• Execute operational procedures to proactively manage capacity issues across the network to ensure the highest possible service levels are maintained at the best relative cost
• Liaise with Internal & External Network staff
• Ensure team spirit, service-mindedness and communication channels between Network Control and

• University Degree in Business Management or other, – or equivalent through experience Previous airline operations experience
• 3-5 years total experience in an international flight related environment
• Operational background / action oriented Capacity management experience desired
• Strong analytical and decision-making competencies
• Strong interpersonal skills
• Ability to communicate with technical and non-technical staff
• Good operational process knowledge
• Strong at establishing working relationships and developing personal contacts in cross-cultural environment
• Good all-around communicator with written and oral skills
• Substantial knowledge and understanding of the performance and capabilities of various aircraft, the DHL transport network and Hubs & Gateways
• Excellent computer skills
• Fluently spoken/written English language skills. All other languages are additional assets
• Ability to work effectively and efficiently under stressful conditions
• Systematic problem solving skills

DHL