Process Analyst - Strat and Data

• Together with the Senior Performance Manager, monitor and analyze the performance of OPS processes, transversally (focus on quality of service, operational excellence & efficiency, technical performance, etc…)
• Identify deviations and potential bottlenecks impacting business KPI's preventing realization of target Ops Strategy 24-26 impact.
• Support in proposing recommendations and in launching initiatives to improve performance
• Prepare conclusions and key messages for Management Committee & Senior Management reporting
• Ensure the liaison with Distribution, Customer, HR to be able to understand the OPS key metrics in a transversal end-to-end context.

• Together with the Senior Performance Manager, design and coordinate the development and the implementation of performance dashboards and tools by Data Office & BI-dedicated teams within BU
• Together with BU-specific Performance Managers, define priorities to build the relevant KPI's that will be monitored
• Participate in the definition of performance standards that could be propose transversally for all BU's.

• Work closely with BU-performance managers ensuring alignment at all levels (BU & transversal)
• Share best practices, enforce methods & tools to improve performance analysis & monitoring at BU level
• Provide training / support to BU-performance managers to promote a culture of performance management in OPS

• Analytical skills - ability to deal with complex data & perform swift analysis
• Ability to translate complex analysis in easy-to-understand conclusions with concrete action plans
• Solution-oriented, challenging attitude and proposing action plans to meet target sets
• Stakeholder management skills (assertiveness & negotiation skills) - to handle transversal performance with various stakeholders (BU-performance managers, data & reporting representatives, counterparts from HR, Distribution,…)
• Strategic thinking, understanding link between target KPI's and strategic ambition
• Ability to structure and monitor delivery, being the effective liaison between Business OPS, Data & Reporting representatives
• Proactivity and ability to work independently
• Perfect knowledge of French or Dutch, active knowledge of the other official language and of English

• You will be part of the COO Office in a company that values work/life balance.
• You will be able to grow and evolve within the company.
• Excellent culture and nice colleagues to work with.

Michael Page