Shared Service Excellence Manager
Puratos
- Groot-Bijgaarden, Vlaams Brabant
- Vast
- Voltijds
- You will manage a BPO team of 200 associates providing finance and accounting services across 50 countries for 80 Puratos legal entities.
- You serve as the main point of contact for the BPO provider, ensuring seamless communication and collaboration.
- You monitor BPO performance daily, ensuring adherence to service level agreements (SLAs) and key performance indicators (KPIs).
- You conduct regular meetings and performance reviews, addressing issues, providing feedback, and driving continuous improvement.
- You develop and implement strategies to streamline shared service processes, enhance efficiency, and reduce costs.
- You lead process change in Puratos subsidiaries within GSS to standardize processes and systems.
- You influence and convince stakeholders at all levels in Puratos subsidiaries.
- You lead an average of 30 medium projects per month for 80 Puratos legal entities.
- You oversee the development and implementation of standardized policies, procedures, and best practices for Finance processes.
- You identify opportunities for automation and digital transformation, leveraging technology for process improvement.
- You collaborate closely with internal stakeholders, including Country and Regional Executive management teams, Group Procurement, Group Finance, Group Treasury & Collection, and other relevant departments.
- You act as a liaison between the shared service center and internal stakeholders, addressing concerns, providing updates, and ensuring alignment for customer satisfaction.
- You manage relationships with key stakeholders, gathering feedback, insights, and influencing them for process improvements.
- You establish and monitor key performance indicators (KPIs) for the shared service center's performance.
- You prepare regular reports on performance metrics, SLAs, and KPIs, offering insights and recommendations for improvement.
- You present performance reports to senior management, highlighting achievements, challenges, and proposed actions.
- You have exceptional communication and interpersonal skills, fostering effective collaboration with internal and external stakeholders, and adept at influencing and persuading.
- You have hands-on experience with process excellence and standardization projects in Finance, with a preference for certifications such as Lean Six Sigma.
- You have a deep knowledge of finance and accounting processes, including accounts payable, accounts receivable, and general ledger.
- Process standardization methodologies and tools is your habitat, with a keen interest in technology and the transformative potential of digitalization.
- Change management motivates you and you can apply a hands-on experience, with a background in project management.
- You have a Master's degree in finance, accounting, business administration, or a related field, or possesses a Bachelor's degree with equivalent relevant experience.
- Your shared service expertise is an added value.
- Language proficiency in English is essential, while additional languages like Spanish, French, etc., are valuable additions.
- You will be welcomed in a dynamic work environment where passion for innovation, team spirit and continuous improvement are key.
- You will have the possibility to take ownership of your work
- Company car
- Meal vouchers (8€/day)
- Group, dental and hospitalization insurance fully paid by Puratos
- 13th month pay
- Minimum 5 training days per year