As a Front Office Management Intern, you will be the first point of contact for our guests. You will contribute to a smooth check-in, check-out, and overall reception flow. At the same time, you will gain insight into the broader hotel operations, from reservations to guest relations. You will be actively involved both in daily operations and behind the scenes.What will you do?
Welcome guests with a professional and warm attitude
Perform check-ins and check-outs
Manage telephone, email, and overall guest communication
Support in handling reservations
Assist in resolving complaints or practical questions
Update guest profiles and process payments
Contribute to guest satisfaction and loyalty (Marriott Bonvoy)
Support the Front Office Supervisor and Operations Manager
Who are we looking for?
You are currently studying Hotel Management, Hospitality, or Tourism
You are communicative, guest-oriented, and strong in administration
You are fluent in Dutch and English
You are eager to learn, professional, and stress-resistant
You have a well-groomed appearance and a natural flair
What's Inn it for you?
A valuable internship at the reception of an international hotel brand
Monthly internship allowance of €750
Guidance from an experienced Front Office team
A varied workday with plenty of guest interaction
The opportunity to work with modern systems
A warm working environment with room for personal growth
About usResidence Inn by Marriott is the first of its kind in Belgium and part of a reputable hospitality group in Ghent, which also includes the Ghent Marriott and Holiday Inn Express & Suites. Located in the south of Ghent, in the dynamic Akkerhage business center near the football stadium and major highways, this modern hotel offers 105 spacious studios with self-catering facilities - perfect for guests seeking a longer stay with the comforts of home.AccessibilityOur location is easily accessible, wherever you're coming from. Residence Inn is located at Akkerhage 2A, 9000 Ghent, near exit 9 (U.Z. Gent) on the E17. Coming by car? Enjoy hassle-free parking on our spacious, free parking lot. Cyclists, e-scooter riders, or speed pedelec users can reach us via safe and well-maintained bike paths with on-site bike parking. Public transport also brings you to our doorstep, with tram and bus stops within walking distance and convenient De Lijn connections.Interested? Apply now!Click the 'Apply now' button. You'll be redirected to the job posting on our English-language job site, Aimbridge Hospitality. At the bottom of the page, you can easily submit your CV and contact details.Do we see a match? Then you'll hear from us soon for an introductory interview.Everyone welcomeAt Residence Inn, we believe in the power of diversity. Whoever you are, wherever you come from - if you're excited about this role, we encourage you to apply. We warmly welcome your unique perspective and experience.
