SAP Support Specialist SD
Puratos
- Spanje Groot-Bijgaarden, Vlaams Brabant
- Vast
- Voltijds
- investigate, follow up and resolve support cases within the SAP and Odoo SD domain, collaborating closely with the outsourcing partner and ensuring the predefined KPI's are met.
- act as a liaison between business stakeholders, subject matter experts (SMEs), and the development team to ensure organizational needs are met.
- conduct global template gap analysis and design solutions in full compliance with local tax and fiscal regulations.
- provide system training and project guidance as needed.
- coordinate the support related outsourcing within SD for both SAP and Odoo
- be responsible for the support follow up as senior support consultant, taking up more complex tickets and change requests.
- write functional specifications for new approved change requests
- perform functional testing and validate integration testing
- ensure execution of Change Requests and Developments
- act as template keeper within your domain of expertise: protect the template, organize regression testing and identify template gaps
- advise/support Key/End Users in their daily job, defining best practices for system input and processing
- keep global customizing documentation up-to-date
- contribute in optimization activities and implement additional functionalities. Come up with proposals for optimization based on business support exchanges.
- contribute to upgrades for SAP and Odoo
- provide assistance to the regional roll-out teams when needed
- organize or assist in post implementation reviews and training sessions
- contribute to the development of the SD (both SAP and Odoo) template
- and document all changes.
- a proven expertise in SAP Sales & Distribution module configuration/customization.
- an in-depth understanding of SAP SD business processes, including order-to-cash, pricing and delivery.
- knowledge of EDI for invoice and delivery.
- strong knowledge of SAP SD integration with other modules (MM, FI, CO).
- familiarity to SAP SD user exits, BADI, and enhancement points.
- knowledge of Odoo and/or SAP ABAP (asset).
- fluency in both English and Spanish (spoken and written); additional languages like Portuguese are an asset.
- analytical skills for effective problem-solving.
- customer-oriented behavior with excellent communication skills.
- the ability to work independently, as well as in team.
- the ability to thrive in an international environment with a globally distributed team.
- an open mindset with emphasis on knowledge sharing.
- strong time management skills.
- a broad view and spirit of synthesis.
- an entrepreneurial mindset (taking initiative).
- flexibility and stress resistance.
- minimum 7 years' experience.