A Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.Are you ready to take hospitality to the next level? Hilton, a leading brand in the hospitality industry, is looking for an enthusiastic and driven Front Office Manager to join our team. As Front Office Manager, you are the shining center of our hotel, where hospitality and service come together.Are you the person who gives our guests an unforgettable stay? Then this is your chance to make your dream come true! Hilton Antwerp Old Town is located in the historic heart of Antwerp at the Groenplaats.As Front Office Manager at Hilton, you will be responsible for coordinating all activities at the front desk. You will lead a team of talented employees and ensure that our guests receive a warm welcome.What will I be doing?As Front Office Manager, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:ü You are the point of contact within the hotel. You know your way around like no one else.ü You make sure every guest has an extraordinary experience. You listen to their needs, you solve problems and you also ensure a flawless check-in and check-out experience.ü You inspire and motivate the front office team to offer consistent and top-notch service. You manage daily operations and ensure a positive work environment.ü You identify your team members' strengths and encourage their growth through training and development opportunities to enhance the team's skills.ü You manage administrative tasks including tracking reservations, preparing reports and maintaining accurate records.ü You are proactive in identifying and resolving issues to ensure a flawless guest experience.ü You will be responsible for safety & security in the hotel, think first aid, fire protection, access controls etc.ü You will work in close contact with the Prevention Advisor and the General Manager of the hotel.Please make sure you have a working permit to be able to work in Belgium before applying.What are we looking for?Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:ü Preferably you have completed an education in hotel management or already have sufficient experience at a hotel reception.ü You have excellent communication skills in Dutch and English. Any other language that you speak is a plus!ü You have a friendly and hospitable attitude with an eye for detail.ü You are an enthusiastic team player with a heart for guest satisfaction and flair for sales.ü You are willing to work alternating shifts, including evenings, weekends and holidays.ü You have strong administrative skills and are fluent in reservation systems and Microsoft office.It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Familiar with Property Management Systems
A degree or diploma in Hotel Management or equivalent
What will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!ü A dynamic work environment within a leading international hotel brand.ü Opportunities for training and development to boost your career in hospitality.ü A white-collar contract of 38h/week.ü You will join a fun team where you will work closely with everyone.ü A competitive salary and other additional legal benefits.ü Access to the Hilton Team Member booking program.ü (Inter)national advancement opportunities.
