10+ years management experience in a call center or service environment, ideally within the luxury industry,
Fluent English, any native profile with strong experience dealing with UK clientele will be considered a plus,
Advanced MS Excel & Office suite skills, PowerBI and Salesforce skills,
Superior coaching and development skills,
Proven comfort/experience communicating and influencing across all stakeholders with both internal and external partners,
Demonstrated ability to deal with ambiguity easily, solve for both service level problems and the challenges of last-minute changes,
Has or is willing to develop a comprehensive knowledge of current Fashion business state and trends, by staying connected to different media channels,
Excellent analytical and quantitative skills,
Comfortable working in a diverse, multicultural and international environment,
Must be available to work exceptionally on weekends or Bank HolidaysSkills development opportunitiesLouis Vuitton Services Europe offers a dynamic environment with ample opportunities for personal and professional growth, including comprehensive coaching, development programs, and mobility within our Maison to help you advance your career and achieve your full potential.Recruitment processUpon submission of your application, qualified candidates start the recruitment process with a video interview on our iCIMS platform. If successful, you will have the opportunity to present to HR your background and aspirations. The final step will be meeting with our Team Managers who will delve deeper into your capabilities and potential contributions to our dynamic team.
