about the roleAssociate Client Executive - Industrial Customers VerticalLocation: Brussels (hybrid working environment)Are you ready to kickstart your career in a dynamic, customer-centric environment? We're looking for a driven Associate Client Executive to join our team at Orange Business, supporting our growth in the industrial sector. This is your chance to make a real impact by helping shape sales strategy and driving customer engagement for key customers.Role Purpose & Core ResponsibilitiesThe Associate Client Executive is responsible for an assigned customer base and manages the sales and delivery for these customers end-to-end. Additionally they support the (senior) Client Executive in building a go-to-market strategy for the industry vertical and in managing the overall relationship with key industrial customers and prospects (beyond their assigned customer base). This role is a key contributor to the long-term vision and success of Orange Business through customer-centric business decision-making and operational excellence.Your mission will involve:Growth & Business Performance Support:Lead opportunity detection and pipeline management for assigned accounts, in close collaboration with Business Development Managers (BDMs), support opportunity detection for the wider industry customer base under the leadership of the Client ExecutiveDefine and maintain the account business plan for assigned customers.Contribute to understanding the P&L of assigned customers and identifying margin improvement opportunities.Customer Success & Relationship Management:Act as the primary point of contact for 1-3 assigned customers within the industrial vertical, managing their end-to-end relationship within the Client Executive's portfolio.Building and maintain strong relationships with key industrial clients, ensuring their satisfaction with Orange Business products and services.Lead customer-facing activities on the wider customer portfolio, for instance by leading discovery workshops.Vertical Strategy Development & Market Insights:Collaborate with the Client Executive to build a comprehensive strategy for the industrial customers vertical.Understand the corporate landscape within the vertical and identify relevant sub-verticals (e.g., smart moving consumer goods, pharmaceutical companies).Identify specific challenges relevant for Orange Business Strategic Value Propositions (SVPs) within these (sub)verticals.Identify key players in the BeLux ecosystem (potential customers, competitors, potential partners).Support the development of go-to-market approaches for Orange Business SVPs, tailored to industrial sector challenges.Gather and share insights from client interactions about market trends, competitor activity, and industry developments to inform strategic decision-making.about youKey Success Measures (Outcomes)Your performance will be measured by your contribution to:Pipeline Contribution: Identify and progress opportunities within assigned accounts and the broader vertical.Growth: Deliver order intake for new services, and ensure revenue for services sold on assigned customer base.Profitability: On assigned customers, work with the delivery teams to ensure a profitable margin is achieved by following up on delivery in line with business case and work on further improving the margin through upsellingVertical Strategy Impact: Contribute to the development and implementation of the industrial vertical strategy, demonstrated by clear insights and actionable recommendations.Customer Satisfaction: Ensure the achievement of target mNPS (measured through customer feedback) for assigned accounts and contribute to overall vertical mNPS improvements.Customer Retention: Contribute to an elevated level of client satisfaction and loyalty for assigned accounts.What We're Looking For: Your Skills & ExperienceExperience: Preferably 3-5 years of client-facing experience, ideally in IT services or solutions. Experience in supporting client relationship building at an operational level.Education: Degree in business, science/technology, or equivalent experience with a demonstrable commitment to self-development.Knowledge & Abilities:Good business and financial acumen.Good understanding of major trends in IT (cloud-first, zero trust, marketplace, NextGen AI).Strong organization, communication and presentation, skills.Client focused with good interpersonal skills.Comfortable working with different cultures in a virtual matrix team environment.Ability to innovate and find improved ways of doing things.Required strong knowledge of written and spoken English.Preferably fluent in Dutch and/or FrenchPreferably experienced working in an agile environmentYour Growth Journey: Opportunities at Orange BusinessThis role is your launchpad! You'll gain hands-on experience in strategic account management, industry analysis, and leadership. As you grow, you'll have opportunities to:Expand Your Portfolio: Progressively increase the strategic importance of the customers you manage.Advance Your Career: This role is a stepping stone to becoming a Client Executive for smaller or less complex accounts, or other roles within sales or account management. Potential logical next steps include Sales Manager or Head of Client Executives Team.Why Orange Business?Join a leading global telecommunications operator that puts customers and employees at the center of its vision and daily operations. You'll be part of a talented, multicultural team dedicated to innovation and delivering unparalleled customer experiences. If you're passionate about technology, customer success, and building a strong career, we want to hear from you!additional information
Global opportunities: Work in multi-national teams with the opportunity to collaborate with colleagues and customers from all over the world
Flexible work environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working)
Professional development: training programs and upskilling/re-skilling opportunities
Career growth: Internal growth and mobility opportunities within Orange
Caring and daring culture: health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events
departmentOrange Business InternationalOrange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do businesscontractRegular
