Technical Support Specialist (electromechanics)
Graco
- Maasmechelen, Limburg
- Vast
- Voltijds
You will be part of a brave team delivering A+ Customer Experience to more than 1.500 distributors and many end-users throughout the EMEA-region. Via phone, email or chat you solve technical problems, give repair and application advice, report and monitor product quality issues and help configure customized application set-ups. Furthermore you also ensure that everything internally is running smoothly while supporting your remote commercial colleagues as well as internal departments such as Customer Service, Marketing and Quality with your technical knowledge.REQUIREMENTS:
Experience:We are looking for the experienced person who knows it all. But we also welcome any talented and motivated person, as our team of 6 experienced people, will be ready to invest and train you.Education:Higher technical in electromechanics or equivalent by experienceSkills:
- You have an allround technical field and trouble shooting experience
- English is a must and preferably (an)other European language(s) will be great too, given the international diversity of our customer base.
- You are familiar working with MS Office and common Digital Enterprise Supporting Systems.
- You have commercial feeling and excellent communication skills.
- A passion for automation, PLC or Robot Applications will be a big asset.CHARACTERISTICS:
To be successful in this position you need to be able to learn fast, work fast, be organized and meticulous. It is also a role where you take ownership, so you must be able to improve processes, manage stress well and be communicative towards your colleagues.RESPONSIBILITIES:
Provide expert product, application & repair advice
Monitor and report product defects
Support Customer Service, Marketing, Sales, etc. on technical issues
Resolve and answer product related legal issues and compliancy questions
Perform technical trainings in Maasmechelen for internal and external customers, if requiredOFFER:Graco offers a full-time contract of indefinite duration and a
competitive salary with extralegal benefits in a challenging and
international work environment with an eye for continuous learning.
As such there can be development and career opportunities for
potential. Stay in good physical shape by using our fitness facilities,
compete with your colleagues at Ping-Pong tournaments or go for
a short walk with them at noon in a green environment. Enjoy the
free energy of coming to work without traffic jams, in a profitable,
growing no-nonsense organization