Job IntroductionSerco is a partner of choice to the European Institutions and other International Organisations. For the past 30 years, we have been providing European and International Organisations a wide range of services including ICT services in support, infrastructure, operations and development as well as managing different contact centres for the key European Institutions, agencies and organisations across Europe.We are currently seeking an experienced and dynamic Senior Network Engineers to join our team in Brussels, Belgium Office.Main ResponsibilitiesBackground
NMOC Operational Analysis provides operational expertise in support of strategic objectives around the air traffic management. NM Delay Reattribution process - Many core NM functions such as capacity planning and seasonal routes as well as ATFM measures management depends of the post-operational delay reattribution process of NM to allow ACCs reach an agreement in their collaborative efforts during capacity challenges, weather disruption and crisis situations such as national strikes.
NMOC Stakeholder relations support NMOC needs to be in close contact with the main stakeholders and air traffic control centers that are considered to be capacity bottlenecks for the peak period. In addition to this, the feedback from NMOC OPS needs to be followed up with the NM stakeholders
Regular and ad hoc NM briefings and crisis reporting, post-op follow up of events NM has several weekly/monthly briefings as well as ad hoc briefings that are called upon at times of crisis. The operational experts are expected to support and participate in such briefings.
Capacity performance monitoring
Dispute mitigation for ACCs
Meeting management support to NMOC
Meeting material support to NMOC
Subject matter expertise for reporting and operational improvement proposals
Data analysis expertise
DESIRED PROFILE AEducational requirements:
University Degree or equivalent in Air Traffic Management, Computer Science, Data Science, Mathematics, Engineering, Aerodynamics or a relevant field (which qualifies for programming, data analysis and visualisation) and minimum one year of experience in an air traffic control or support to operations environment including traineeship
Language Requirements:Thorough command of English (oral/written)Technical/professional qualification:A good command of SQL, Python and Power BI with a general understanding of aviation dataMinimum of 5 years practical experience with following brands: CISCO, CHECKPOINT and FORTINET * Experience in standard Microsoft Office applications in particular Excel and Powerpoint.Experience/skills required:Mandatory
At least 1 year experience in ATM operational support environment, airline operations support or ATCO experience including traineeship
Ability to draft technical documents in the field of aviation, minute writing.
Other Requirements (personal Characteristics):Desirable
Desire to work in a multi-cultural team
Good team worker, positive and open minded, committed to getting a job done
University Degree or equivalent in Computer Science, Data Science, Mathematics, Engineering, Air Traffic Management, Aerodynamics or a relevant field (which qualifies for programming, data analysis and visualisation)
Language Requirements:MandatoryThorough command of English (oral/written)Technical/professional qualification:Mandatory
A good understanding of air traffic management or airline operations and a good command of SQL, Python and Power BI with a general understanding of aviation data
DesirableExperience in standard Microsoft Office applications in particular Excel and PowerpointGood communication skills, both listening and speaking to different kinds of audience;Ability to present complex operational and technical issues in clear and comprehensive fashion.Planning and organising: Displays an organised and methodical approach; Communication: Expresses information and ideas effectively Quality focus: Delivers consistent quality in work; Customer focus: Responds effectively to customer enquiriesExperience/skills required:Mandatory
At least 10 years experience in ATM (Air traffic management) operational support environment, airline operations support or ATCO (air traffic control) experience including traineeship
Ability to draft technical documents in the field of aviation, minute writing.
Other requirements (personal characteristics):Desirable
Desire to work in a multi-cultural team
Good team worker, positive and open minded, committed to getting a job done
Hands-on approach.
About the CompanySerco is a leading provider of public services. Our customers are governments or others operating in the public sector. We gain scale, expertise and diversification by operating internationally across five sectors and four geographies: Defence, Space, Justice & Immigration, Transport, Health and Citizen Services, delivered in UK & Europe, North America, Asia Pacific and the Middle East. More information can be found atWhy should you join Serco ?
Chance to contribute to innovation in the public services sector
A company passionate about diversity and inclusion
Permanent employment with comprehensive Serco Benefits package.
We are diverse and inclusive organisationAt Serco, we see people first and foremost for their performance and potential and we are committed to supporting the needs of all our colleagues. It's a mix of people from different backgrounds, experiences and opinion that keeps our culture strong and vibrant.We believe in equity so we strongly encourage applications from a diverse range of candidates. Disabled applicants who meet the minimum criteria for the job are encouraged to apply and demonstrate their abilities in an interview. We also welcome a conversation about any adjustments that would make the interview process more accessible for you. Wherever possible we are open to discussions around flexible working and we operate a hybrid work structure in many of our business areas.In the UK we are proud to be a Disability Confident Leader in the government's scheme and hold the Gold Inclusive Employer Standard; in Belgium we are partner of Diversicom and member of Charter der Vielfalt in Germany.If you have any questions please do not hesitate to reach out to The Serco Europe Recruitment TeamImportantAny offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.Please contact the recruitment team if neededData Protection:For more information on how the personal data is processed, please see the link .
