Customer Service RepresentativeDo you feel at home in the port of Antwerp and do you share our passion for the world of soft commodities? Are you a problem solver who wants to realize a complete warehousing and export service for your customer?As a Customer Service Representative at Molenbergnatie you are responsible for the export and warehousing services to our customers and their soft commodity products (coffee, cocoa, soy, rice, bulgur, nuts and dries fruits). This from one of our offices in the port area of Antwerp. To manage your own goods files, you have daily contact with customers, agents and shipping companies. You are also responsible for smooth and effective communication to other departments within our company.Your responsibilities will look like :Managing incoming and outgoing goods flows 🌍️ in communication with agents, shipping companies and transportersContact with the customer about all actions taken, always by e-mail 📧 or telephone 📱Stock tracking, registration and confirmation of purchases and sales by the customerCreation of (simple) customs documents and ordering for specialized documentationPassing on unloading instructions and extra sample orders to customer service supportInvoicing and admin follow-up are also on your to-do listImportantThe position in this vacancy is a critical position in the context of the Maritime Security Act of 1 January 2023. Persons who will be employed in this critical position are subject to a mandatory safety verification prior to performing the role.The security verification is carried out by the Federal Police, State Security and the military intelligence service ADIV - and paid for by the (future) employer.A positive safety advice is mandatory before starting in the position. If you refuse a security verification, you will no longer be eligible to serve in this critical position.What does Molenbergnatie expect from you?The port of Antwerp and the logistic world piques your interest like nothing else!You are past first experiences in this sector, and are still committed to excellence in this sector.You speak Dutch and you're professionally fluent in EnglishWhat, how, and when? You can organize the various tasks well and keep an overviewWith your excellent communication skills you like to work with and for the customerWhat can Molenbergnatie offer you?Stable company with a long, interesting historyA workplace with innovation and the latest new technologiesTraining courses, team building, and seasonal presents 🎁A competitive salary package with the option of a lease bike or lease car through wage exchangeAbility to work 2 days a week from your home office 🏡
