About the RoleLead DevOps Coach & Success ArchitectWe’re the world’s leading provider of secure financial messaging services. We are the way the world moves value – across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy.We’re unique too. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community can trust, completely. We’re always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Nearly five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant.Overview:As a seasoned leader within our Customer Success team, the Lead DevOps Coach & Success Architect plays a central role in steering our Agile transformation. This leadership position involves not only showcasing exceptional technical prowess but also inspiring and guiding less experienced team members. Beyond technical excellence, this role focuses on fostering collaboration, building bridges with supported tribes, and collecting valuable feedback from both technical teams and upper management.The position encompasses the responsibilities of a Success Architect, contributing to the DevOps maturity roadmap, steering architectural patterns, and championing the adoption of Tooling Services.Responsibilities:DevOps Coach and Acceleration:Support our Agile transformation by closely collaborating with cross-functional squads, accelerating software delivery for internal customers.Apply a visionary DevOps perspective and extensive technical expertise to streamline the software delivery process, ensuring alignment with customer needs and fostering their success.Lead the integration of Security and Agile linkages and controls within the delivery flow, ensuring a seamless and secure process.Lead Coach, Designer, and Mentor:Play a pivotal role as a lead coach, designer, and mentor, providing guidance and inspiration to less experienced team members.Leverage your profound technical knowledge while exploring innovative processes, products, and technologies.Collaborate closely with squads and engineers, offering strategic input to shape the continuous delivery pipeline's evolution.Success Architect Responsibilities:Contribute strategic insights to the product tribes' DevOps maturity roadmap, aligning it with customer needs and industry best practices.Drive the formulation of tribe pipeline blueprints, advocating for common architectural patterns to enhance consistency and efficiency.Champion the adoption of Tooling Services, ensuring alignment with customer requirements and expectations.Cultivate engagement with DevOps champions, fostering a vibrant community of practice.Serve as the articulate voice of the customer from the product tribes to the Tooling tribe, effectively communicating customer feedback and requirements.Customer-Centric Leadership:Drive a customer-centric approach across all DevOps practices, ensuring alignment with customer success.Actively engage with internal customers, comprehending their software delivery needs, and tailor DevOps solutions to drive their success.Foster collaboration, build trust, and serve as a liaison between technical teams and upper management.Strategic Contributions:Lead the streamlining and automation of software delivery pipelines, actively participating in architecture, design, development, testing, installation/roll-out, and continuous improvement.Collaborate with squads to integrate controls in the pipeline, promoting "compliance-as-code" principles.Assess challenges faced by teams and define actionable strategies to enhance DevOps practices within each team or squad.Validate measures for improving DevOps practices on an ongoing basis.Act as a reservoir of knowledge, collecting, promoting, and evangelizing best practices across squads.Conduct routine demos and solution presentations to teams across various locations, accommodating flexible timing based on global time zone needs.Qualifications:At least 7 years of experience in IT automation projects, showcasing leadership for 2 years with a focus on SDLC pipelines.Extensive experience in IT/software delivery, preferably working with security-focused architectures and PaaS delivery models.Proven experience in Unix and/or Linux environments; system engineering experience is a plus.Over 3 years of hands-on experience with the following :DevOps practicesCI/CD tooling (Jenkins/Cloudbees CI, Nexus, Bitbucket/git, or equivalent)Automation/scripting (Python, Terraform, Ansible, etc.)Containerization platforms (Docker, OpenShift).Infrastructure knowledge is a plusTesting automation is a plusDemonstrated success working in agile teams, with experience in maturity process assessments and/or Value Stream analysis.A 4 or 5-year university degree in computer science or a related field, or equivalent work experience.Company & department descriptionWe are growing our team of creative and motivated DevOps Coaches & Success Architects to support our agile delivery teams. As DevOps Coach you will work in close collaboration with our delivery squads on the optimization and enhancement of their delivery flow.Your vision on DevOps and your natural focus on existing processes optimization and flow acceleration through automation will allow you to propose the tools and solutions that are right for the teams.Building on your technical skills and hands-on expertise in DevOps you will partner with teams to experiment and deploy pipelines enhancement.SWIFT is a member-owned cooperative that provides the communications platform, products and services to connect more than 10,800 banking organizations, securities institutions and corporate customers in over 200 countries and territories. SWIFT enables its users to exchange automated, standardized financial information securely and reliably, thereby lowering costs, reducing operational risk and eliminating operational inefficiencies. SWIFT also brings the financial community together to work collaboratively to shape market practice, define standards and debate issues of mutual interest. SWIFT is headquartered in Belgium and has over 24 offices worldwide.What we offerWe give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. An environment in which everyone’s voice counts and where you can reach your full potential regardless of age, background, culture, colour, disability, gender, nationality, race, religion, sexual orientation, or veteran/military status.
