Digital Workplace Services Lead
UCB
- Eigenbrakel, Waals Brabant
- Vast
- Voltijds
- Responsible for designing and improving service delivery management of the DWS team
- Monitor and measure the service delivery, service quality, performance and the agreed service levels of the Digital Workplace Services, and report on key metrics and KPIs
- Ensure that policies, processes, procedures and documentation are in place to
- Assess and lead operational improvements between our internal (off shore team) and external stakeholders (eg. vendors)
- Establish and maintain strong, strategic relationships and governance for the Digital Workplace to assure stable and cost-efficient services.
- Managing and coordinating requests for resources. Those resources may include people, environments, hardware and software licences.
- Apply the validated governance model of the UCB Strategic Vendor Management initiative.
- Customer oriented, with excellent communication skills, capable to defend your ideas, but open to listen to others as well
- Demonstrated skill in prioritizing and completing assignments
- Attention to detail and quality
- Problem solving orientation
- Ability to work under pressure and handle multiple tasks and deadlines
- Strong passion and desire for learning and exploring the latest innovations and developments in technology and the market.
- Positive mindset
- Team player
- Fluent in English
- 2 - 5 years of experience as Service Delivery Manager
UCB is a global biopharmaceutical company, focusing on neurology and immunology. We are around 8,500 people in all four corners of the globe, inspired by patients and driven by science.Why work with us?
At UCB, we don’t just complete tasks, we create value. We aren’t afraid to push forward, collaborate, and innovate to make our mark for patients. We have a caring, supportive culture where everyone feels included, respected, and has equitable opportunities to do their best work. We ‘go beyond’ to create value for our patients, and always with a human focus, whether that’s on our patients, our employees, or our planet. Working for us, you will discover a place where you can grow, and have the freedom to carve your own career path to achieve your full potential.UCB and its subsidiaries encourage diversity and inclusion in the workplace; we are an Equal Opportunity Employer. We do not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity.Should you require any adjustments to our process to assist you in demonstrating your strengths and capabilities contact us on on EMEA-Reasonable_Accommodation@ucb.com. Please note should your enquiry not relate to adjustments; we will not be able to support you through this channel.