Forax is the largest specialist tax-free fuel card provider in Europe if you have diplomatic or military tax-free privileges. For our customer service desk we're looking for a customer service officer with a good knowledge of Italian, in addition to a good knowledge of French and English.What are your responsibilities in this role?Handle incoming phone calls in Italian, French & English;Follow-up of all mailboxes for your countries;Create new accounts in our systems and monitor exceptions;Define quota or obtain customs endorsement and do the follow-up on missing of unclear information;Ensure all customer files are correct and up-to-date;Timely follow-up on creation and delivery of cards;Send invoices and specific reports. Active follow-up of overdue customers in line with procedure and proper logging of actions taken;Initiate or support the process for recovery of excises and/or VAT;Support our business development department through preparing lists of clients, making appointments, doing the specific follow-up,..What are your key competences?You obtained a bachelor degree;Very good knowledge of Italian, French & English;Offer a fast and professional service to customers, partners (eg. oil companies, banks, governments) and colleagues, in line with the agreed procedures (GDPR, email,..);Be accurate, work in a structured way and ensure flawless operations. Go for timely execution;Take ownership and be a proactive problem solver;Autonomy, collegiality, availability and demonstrate a respectful behaviour.What's our offer?A nice competitive salary with extralegal benefits after 6 months, such as a CAO 90 bonus, hospitalisation insurance, mobile phone, meal vouchers, net expense allowance and a car via salary exchange;Immediate permanent employment;Flexible working hours, we work with sliding hours between 7.30 a.m. and 10 a.m.;Working from home 2 days a week is possible, after the onboarding time;You will be working in an SME with a fun, friendly atmosphere. Every quarter there is a company café and if the team reaches the weekly goals, we provide a tasty sushi or pizza lunch.