Claims Handler Liability – CasualtyWho we areAmerican International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.Get to know the businessGeneral Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network.Claims function at AIGOur Claims professionals support AIG policyholders through some of the most trying times. When our clients face losses large and small, we step up to help them ease the financial burdens of catastrophic events like fires and hurricanes; we help them get their businesses back up and running again or recoup the value of a lost family heirloom or a prized possession. Our Claims team is an industry leader, drawing daily on its unparalleled levels of expertise to offer our clients the highest levels of stewardship to drive total cost of claim improvement and consistent outcomes. AIG manages claims using a wealth of technical and market knowledge about risks, business practices, and the ever-evolving legal and regulatory environment.About the roleWhat you need to know:To handle the Casualty portfolio of claims from coverage enquiry through legal liability assessment (where relevant) and quantum analysis, to timely and accurate resolution; ensuring mitigation of indemnity and expense exposure while communicating developments and outcomes as necessary to all key internal and external stakeholders. Provide punctual support for Team Manager.Duties and Responsibilities1. Functional Responsibilities:
Managing key claims handling enquiry; coverage determination, quantum analysis and legal liability assessment, where appropriate for high value complex claims
Working with Team Lead / Senior Adjusters in order to ensure effective vendor and litigation management on Complex claims within a personal allocation, including demonstrable savings
Reporting key claims messages to their Team Manager and to internal stakeholders
Broader internal / external stakeholder communication where required, as Casualty technical claims expert and thought leader
Assist in continuous improvement across the region through support for the Quality Assurance / Regional Audit processes (potentially assisting Team Manager to complete monthly quality assurance reviews?)
Ensure adherence to best practice procedures for Casualty Complex claims, consistent with global best practice.
Handle Casualty claims within authority limits.
2. Accountabilities:
Timely, accurate and customer focused claim resolution, minimising indemnity exposure and mitigating vendor and legal expense
Effective communication and management of key advanced Complex claims and Casualty portfolio messages to internal stakeholders and customers/clients.
Financial control through consistent reserve and other financial transaction discipline
Accurate and consistent policy interpretation.
What we’re looking for:
Excellent communication skills, both written & verbal
Proficiency in FR/NL/ENG
Good presentation skills and file knowledge
Time management – ability to manage & prioritise workload and diary management
Ability to contribute effectively within a team environment and with internal/external stakeholders at all levels
Ability to influence claims and non claims stakeholders to effectively direct claims strategy
Policy language skills enabling accurate and consistent policy wording interpretation
An advanced and thorough knowledge of legal / regulatory and litigation / procedural requirements for Casualty line of business
Experience in effectively following up on recommendations from technical claims audits and continuous file handling improvement
#LI-AIGWe are an Equal Opportunity EmployerAmerican International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.To learn more please visit:AIG is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to . Reasonable accommodations will be determined on a case-by-case basis.Functional Area: CL - ClaimsEstimated Travel Percentage (%): No TravelRelocation Provided: NoAIG Europe S.A. (Belgium branch)
