🎬 Customer-Centric Project Manager - CinemaLocation: KortrijkDepartment: Project ManagementAbout the RoleAre you passionate about delivering exceptional customer experiences in the world of cinema technology?As a Customer-Centric Project Manager, you'll be the key connector between our customers - cinemas, exhibitors, and service partners-and our internal teams. You'll lead the charge in delivering cutting-edge projection solutions that elevate the moviegoing experience.This role is all about collaboration, communication, planning, execution and driving customer satisfaction and growth. You'll manage complex projects from concept to completion, ensuring that every installation, upgrade, or service meets the highest standards of quality and timeliness.What You'll Do
Be the Voice of the Customer: Serve as the primary point of contact for a portfolio of cinema customers, understanding their unique needs and ensuring their vision is realized
Lead Cross-Functional Teams: Coordinate with engineering, logistics, sales, service, marketing, content team, product and support teams to deliver seamless projection system rollouts and HDR solution implementations
Deliver with Precision: Define project scope, develop detailed plans, mitigate risks like a pro and track progress to ensure on-time, on-budget delivery
Build Lasting Partnerships: Develop trusted relationships with key stakeholders, from technical managers to C-level executives in the cinema industry
Communicate Transparently: Provide regular updates on project milestones, risks, and outcomes to both customer and internal teams
Drive Continuous Improvement: Analyse project performance and customer feedback to identify opportunities for innovation and service excellence
Conduct periodic site visits to better understand and enhance the customer experience
What You Bring
Industry Experience: 5-7 years in project management, ideally in cinema technology, AV systems, or entertainment tech
Leadership: Strong ability to lead diverse teams and drive accountability across departments
Customer Focus: A passion for delivering tailored, high-impact solutions that enhance the cinema experience
Communication Skills: Excellent at presenting, listening, and influencing across all levels of an organization
Tech Savvy: Comfortable working with cloud-based project management tools and Excel; familiarity with projection systems is a plus
Certifications: The right attitude matters most - skills and certifications can be taught
Why Join Us?
You'll be part of a team that's shaping the future of cinema.
From blockbuster premieres to indie showcases, your work will help deliver unforgettable experiences to audiences around the world.
If you thrive in a fast-paced, collaborative environment and love the magic of the movies, we want to hear from you.
D&I StatementAt Barco, innovation drives everything we do. We believe that diversity fuels creativity, bringing us closer to our colleagues and customers. Inclusion and equity aren't just values-they're core capabilities that propel us toward our shared goals and mission.
