bioMérieux Benelux S.A./N.V.Customer Supply RepresentativeYou will be working part of the Benelux Nordics Customer supply team to perform the sales administration and customer support activities for an area to ensure customer satisfaction in line with the written procedures, the guidelines, import/export regulations and in close collaboration with the other departments helping to meet the sales and profitability targets.This position reports directly to the Customer supply manager based in Gothenburg in Sweden . The position is based in Brussels.What will your responsibilities be within bioMérieux?ORDER ENTRY AND SALES ADMINISTRATION TASKS
Handle and be responsible for a country or a group of countries the sales orders, contracts and customer master data in SAP in compliance with internal and external rules (incl. Service Policy) and regulations, including the creation/ modification of prices and customer accounts in the system. Requests invoices and credit notes in SAP. Resolution of technical and non-technical notifications in SAP, monitoring of EDI and e- ordering messages.
CUSTOMER SUPPORT TASKS
Ensure order-related customer relationship by phone or e-mails in a timely and accurate manner bringing support and solutions when required. Formalize and send offers to customers and assist in the creation/amendment of schedule order, challenging timing, products and pricing.
Monitor and work towards improving the on Time and In-full order delivery creation and monitor the backorders in coordination with the other supply chain departments (Warehouse, Supply & Demand Manager, Local demand planner, Logistic referent).
Manages (recording, follow-up or closing) the non-technical complaints from customers in collaboration with other departments (Warehouse, Transport and Customs, Finance, Quality….) processing in a good way the different issues (Dispute Cases, Notifications). Coordinate customers returns and carrier damage with associated credit notes.
Is responsible of specific or customized flow and services.
Support the sales organization through ownership of certain customers and sales.
Work within the team in a cooperative manner to ensure success on an individual and team level.
Contributes towards continuous improvement of the customer satisfaction participating into meetings with customers, key users, process experts, SSC or Subs to implement new process or solve recurring issues.
Who are you?Upper Secondary School or HND/Bachelor’s and FP II Degree/Business school (major in Supply Chain-Logistics; International Trade).Working experience in similar role: 2 to 5 years.Ability to work under pressure. Rigor and timeliness Commitment. Time and priorities managementBusiness /customer oriented.Good knowledge of SAP/EDI. Adaptability/FlexibilityFluent Dutch French and EnglishWorking at bioMérieux means being involved long term with a pioneering, visionary and constantly growing company that allows its employees to live a stimulating and inspiring experience in a fulfilling work environmentOur internal mobility policy offers numerous opportunities for each of our 13 000 employees to blossom throughout their career, while respecting each employee’s individual talents as well as their personal and professional development.At bioMérieux, over 200 professions - both scientific and non-scientific - offer our employees the opportunity to broaden their fields of expertise and develop cross-functional careers. We provide a rewarding experience in an international company that brings together talents from diverse backgrounds, thus fostering a daily aspiration to go beyond the limits.Helping improve public health around in the world : our mission gives purpose to every profession practiced within the company.bioMérieux is an Equal Opportunity, Affirmative Action Employer. M/F/Vet/Disability/Sexual Orientation/Gender Identity/GINA.
