Customer Supply Representative
BioMérieux
- Brussel
- Vast
- Voltijds
- Handle and be responsible for a country or a group of countries the sales orders, contracts and customer master data in SAP in compliance with internal and external rules (incl. Service Policy) and regulations, including the creation/ modification of prices and customer accounts in the system. Requests invoices and credit notes in SAP. Resolution of technical and non-technical notifications in SAP, monitoring of EDI and e- ordering messages.
- Ensure order-related customer relationship by phone or e-mails in a timely and accurate manner bringing support and solutions when required. Formalize and send offers to customers and assist in the creation/amendment of schedule order, challenging timing, products and pricing.
- Monitor and work towards improving the on Time and In-full order delivery creation and monitor the backorders in coordination with the other supply chain departments (Warehouse, Supply & Demand Manager, Local demand planner, Logistic referent).
- Manages (recording, follow-up or closing) the non-technical complaints from customers in collaboration with other departments (Warehouse, Transport and Customs, Finance, Quality….) processing in a good way the different issues (Dispute Cases, Notifications). Coordinate customers returns and carrier damage with associated credit notes.
- Is responsible of specific or customized flow and services.
- Support the sales organization through ownership of certain customers and sales.
- Work within the team in a cooperative manner to ensure success on an individual and team level.
- Contributes towards continuous improvement of the customer satisfaction participating into meetings with customers, key users, process experts, SSC or Subs to implement new process or solve recurring issues.