Sales assistant - customers in life sciences research - Lier area F/H
Tebubio
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You will contribute to the life sciences research community (GSK, Catalent, KULEUVEN, Universiteit Antwerpen etc.), working in vaccine development, cancer therapies and many more topics in health, nutrition or even cosmetics. Under the supervision of the Office manager, you will answer to their requests with an optimal customer experience. Answering to incoming requests with an optimal customer experience answers all incoming (phone, e-mail, letter, webchat, platforms etc.) requests by using the CRM issues quotes accurately and timely using the ERP enters accurately and timely the orders in the ERP keeps updated customers records in the CRM: relevant information, interactions and documents ensures, whenever possible, an optimal customer experience through smooth coordination with the team members and other departments Supports in running the office helps the Country/Office Manager in duties related to office administration follows-up on payments and enters customer payments and general accounting documents in the ERP and requested databases Identifies needs for improvement or assistance and reports those to the CM/OM In some cases, the sales assistant can help the CM/OM with duties related to trade agreements and can be involved in other duties depending on the projects and needs.
To succeed in this position, your organisational and interpersonal skills will be an asset : 2 years studies after secondary school or similar experience Experience using an ERP and a CRM You can speak English and Dutch, French is also a big plusCustomer service Good verbal and communication skills Ability to work with IT tools and e-platforms Team work Working conditions: Office based Homeoffice is possible Advantages of working for Tebubio : You will join a human-centered organisation with a international network You will develop your language skills, customer relations and sales administration skills You will help researchers in life sciences, your customers will be people working on vaccine development, cancer therapies etc. Salary to negotiate 20 days of holidays + 12 days
BAC+2