2nd line (Application) Support Engineer | Diegem - Diegem

Computer Futures

  • Diegem, Vlaams Brabant
  • Contract
  • Voltijds
  • 29 dagen geleden
Computer Futures is an International Stock Exchange IT Recruitment Company with a focus on quality and a high level service for clients and candidates.The global IT Applications Support team provides second-line support for mission-critical logistics applications. Disruptions can delay air and ground operations across international networks, so most supported systems are essential to smooth, time-sensitive movement.What they do
  • Support on incidents, problems and change management
  • User assistance for application functionality issues and knowledge
  • Application technical error analyses and reporting
  • EIM (Emergency Incident Management): Stand-by services to coordinate critical situations with applications
  • Monitoring of application availability and messaging interface interruption
  • Application configuration requests
  • Application and messaging testing verifications
  • Keep all required documents up to date
  • Participating in on-call schedule
What they require
  • Basic understanding of the Global DHL Express movement operations (air & ground)
  • Experience as Field Operations, Service Desk Agent is an advantage.
  • Basic knowledge of Aviation IT Application portfolio
  • Can do mentality.
  • Analytical thinking
  • Working independently and stress consistent
  • Customer-centric
  • Accurate, quick decision maker and attention to detail
  • Organizational awareness
  • Passion for aviation
What they offer
  • Working in a great team of IT professionals with global work exposure
  • Working from home possibilities (40% per week)
  • Extra compensation for standby services
I'll contact you as soon as possible!Computer Futures is a Staffing and Recruitment firm for IT roles in Belgium.

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