IAM/LAM Helpdesk Support Agent – Banking Client
Salt Search
- Brussel
- Vast
- Voltijds
- Assist in answering end user questions through different communication channels (phone/email/…)
- Assist in performing actions on pre-determined ‘quick wins’ for highlighted issues
- Be the link between end users and our internal second or third line teams
- Ensure correct f/u and management of escalations or prioritization requests
- Help educate our end user communities on IDAM related topics
- Contribute to the creation of a security driven mindset across the end user estate
- Participate to a shift based schedule (3 shifts: 08:30-16:30, 09:00-17:00, 09:30-17:30)
- A university degree, preferably in Information Systems, Engineering, Computer Science, Economics or Finance
- A strong interest in identity and access related matters
- A client focused mindset
- Knowledge in ServiceNow as ticketing tool is a strong plus
- Knowledge in Access management tools (Sailpoint), processes and services is a strong plus
- Strong analytical and problem solving skills
- Team spirit mindset
- The ability to demonstrate empathy with end users while maintaining strong focus on security principles
- Strong communication skill s(excellent English, both speaking and writing, is a must. Knowledge of Dutch/French considered a plus)
- Eagerness and ability to learn quickly