Work Flexibility: Field-basedPosition summary:The Associate Field Service Engineer is primarily responsible to maintain professional and profitable repair and preventive maintenance service business on Stryker’s products while ensuring compliance with the quality system and manufacturer specifications. He/she delivers technical assistance and documentation to internal and external customerArea to cover : Flanders (ideally located around Antwerp or Mechelen)Who you areYou have a degree in Biomedical Engineering or similar, you have at least 3 months of experience as a Field Service Engineer (Internship included).You are recognized for your skills and interest in mechanics.You speak English fluently.You have the desire to work to improve the health care environment.You are a recently graduated engineer, and you want to start your first role? Feel free to send your candidacy and we'll get in touch!What you will do :Repair and check electronic / mechanical Stryker productsComplete annual check and calibration according to MDR on customer siteUtilize software and technological tools to maintain proper records, access technical informationAssist the regulatory affairs department / customer to action product recalls, field safety notices and field action noticesFulfil Service contracts with planned maintenancesSupport Installation of Stryker systems on customer sitePerform Software & Hardware UpgradesEfficient and thorough documentation of service activities for internal and external referenceEnsure traceability of all field-based Stryker products through reporting toolsProvide technical support to Internal and external customersEscalade opportunities and issues appropriate team meetingsEnsure excellent follow-up on all customer-initiated issuesEnsure service provided is invoiced if not under warrantTravel Percentage: 90%
