
AI & Payments Innovation Consultant
- Brussel
- Vast
- Voltijds
Capco is known for valuing disruptive innovation in financial services. With artificial intelligence rapidly transforming banking and payments-from fraud detection to smart orchestration and personalization- we are looking for someone who blends their payments domain knowledge with AI knowledge.LET'S GET DOWN TO BUSINESSWe are looking for a business analyst to strengthen our Banking and Payments team. You will be responsible for:
- Establishing collaborative relationships with external and internal stakeholders, be a bridge between product teams, AI specialists, data specialists, IT teams and client executives.
- Working closely with clients to define and optimize their AI roadmap, conceptualise use cases, and translate them into actionable solutions
- Gather accurate requirements and create user stories
- Design and deliver pilot programs and PoCs leveraging AI/ML techniques in payments operations.
- Strategically and creatively think about how the consumer experience should work; translating a vision to processes and requirements
- Shaping and executing complex digital transformations
- Provide thought leadership in emerging AI trends within payments (GenAI, AgenticAI, real-time anomaly detection, NLP-driven customer support).
- 3-8 years of experience in payments or banking, including substantial exposure to technology-driven innovation.
- Hands-on experience with AI/ML in financial services-fraud analytics, personalization engines, predictive models.
- Understanding of payments infrastructure (ISO20022, SWIFT, International payments, SCT, SDD & SEPA instant payments).
- Strong Agile delivery and business analysis capabilities.
- Excellent stakeholder management, communication, and workshop facilitation.
- Fluency in English and French/Dutch is a must
- Ability to create and validate business cases demonstrating ROI for AI initiatives.
- Ability to run sessions with stakeholders to get requirements
- Independently leading sessions to gather information from key stakeholders
- Effective communicator - liaising between stakeholders and users
- Gather requirements, design user stories, and ensure Agile delivery of AI-enhanced solutions.
- An attractive remuneration package, reflecting your experience, including a company car or a green mobility budget, net allowances, end-of-year bonuses, health insurance, a mobile phone and subscription, laptop and meal vouchers
- Organised individual learning tracks with access to leading online skills development platforms, to onsite and online teachers and to our global experts
- A hybrid (on-site/remote) work environment
- A shared objective to achieve a good work-life balance
- A flat, non-hierarchical structure that will enable you to work with senior partners and directly with clients