Service Delivery Manager
Atos
- Zaventem, Vlaams Brabant
- Vast
- Voltijds
- Accountable to ensure high quality, profitable delivery in the RBU scope across Business Lines & Practices. Drive high quality, profitable services that delight our customers, and, from that platform, grow the business by Fertilization.
- Management of Service Delivery responsibilities using support from teams based in Brussels and near-/offshore
- Delivery Leader at the Account; the delivery face to the client, enabling the CEP to focus more on selling
- Collaborating with senior management on client account management and growth
- Accountable for E2E Delivery, Drive end-to-end project execution by orchestrating delivery between Industry and horizontal Operations teams, in line with Eviden delivery standards, defined budget and planning
- Manage communication around issues and opportunities - get things done, make things happen
- Secure smooth running of implemented solutions (high quality and cost-effective delivery) by ensuring troubleshooting/maintenance (predictive, preventive and corrective maintenance)
- Improve productivity (cost optimization) of overall managed resources and/or platforms through innovation
- Manage timely delivery of large and complex transformation projects by leveraging dedicated Industry specific engineering & delivery capabilities
- Fertilization along with CEP / Sales in each of the accounts; Understand and leverage Eviden Portfolio to deliver value to our customers
- Manage monthly financial actuals and forecast for none time & means project (WebCip)
- Reports into the HoCD (Head of Customer Delivery)
- Long standing technical experience
- 5 years relevant work experience, within Managed Applications Services and Application outsourcing industry with a focus
- Has strong IT technical background and able to understand complex technical solutions
- Knowledge of the following:
- Public Cloud infrastructure and operation
- Service management solution
- ITIL
- Ability to deliver technical presentations competently
- Must be commercially aware, able to identify & communicate commercial opportunities
- Highly motivated self-starter and a good team player
- Excellent documentation skills and attention to detail.
- Excellent written communication skills in English
- Excellent verbal communication skills in Dutch, French and English
- Good relationship builder with strong diplomacy skills.
- Client management
- Vendor management
- Must aspire to a culture of service excellence, SLA driven and result orientated.
- Must be able to work proactively and under pressure.
- Problem-solving skills - since they often face problems in their work, IT service delivery managers need strong problem-solving skills to troubleshoot effectively
- Demonstrate analytical thinking
- Planning and organization: Ability to plan and schedule allocated work
- Demonstrate personal integrity, strong work ethic and confidentiality
- Communication: Ability to communicate effectively with people at all levels
- Bachelor's Degree in Communications Engineering, Computer Science, Information System or related discipline
- ITIL foundation certified, CITP or other professional body qualification
- Competitive salary with attractive extra-legal benefits (company car, fuel card, mobile data plan, meal vouchers, expense allowances);
- 20 days annual leave and additional 6 to 12 recuperation days;
- Hospitalization, personal accident, and life insurance;
- An attractive stakeholder pension scheme;
- Income Protection;
- Flex benefits system - exciting opportunity to choose your own benefits;
- Retail discounts;
- Enrolment in our Share scheme - subject to scheme eligibility criteria (optional);
- Unlimited opportunities to learn in our Training platforms;
- Eco vouchers and meal vouchers;
- Sinterklaas (Saint Nicholas) voucher for employees with children.